PickMySpeciality and Masseter are services operated by MASSETER EDU APPLICATIONS AND HEALTH SERVICES PVT LTD. This policy applies to CPT assessments and related digital reports purchased through pickmyspeciality.com or masseter.com. Please read the service description and this policy before paying.
1. When the fee becomes nonrefundable
A Career Proficiency Test assessment is a digital service prepared or made available for an individual purchaser. Once access to the assessment has been provided, the test has begun, or a personalised report or counselling service has been delivered, the fee is nonrefundable. This includes when a purchaser does not complete the test, changes their mind, or disagrees with the result.
Before access is provided or work on the service begins, you may request cancellation by contacting us promptly. We will confirm whether delivery has started and whether a refund is available. An order is not cancelled merely by sending a request.
2. Payment problems and service failures
If the same order is charged more than once, we will refund the duplicate amount after verification. If money is debited but no order is confirmed, contact us with the transaction reference so we can verify the payment and either provide access or arrange a refund.
If we are unable to provide the purchased assessment or report, or a material technical issue attributable to our service prevents its use and we cannot resolve it within a reasonable time, we will offer a working replacement or an appropriate refund. We may request reasonable details to investigate the issue.
3. Incorrect details and missed appointments
Please check the email address and other details entered at checkout. Contact us promptly if you entered incorrect details so that we can help recover access where feasible. For any separately scheduled counselling session, the cancellation and rescheduling terms displayed at booking apply. If none were displayed, contact us before the appointment so we can review the request.
4. How to request a refund
Email info@pickmyspeciality.com with “Refund Request” in the subject line. Include the purchaser’s name, registered email or mobile number, order or payment reference, date and amount paid, and a short description of the issue. Do not email card numbers, passwords, or other payment credentials.
We will review the request and communicate the outcome by email. Approved refunds are normally returned through the original payment method. The time for credit to appear depends on the payment provider or bank. Any statutory consumer rights remain unaffected by this policy.
5. Contact
MASSETER EDU APPLICATIONS AND HEALTH SERVICES PVT LTD
1st Floor, Old No 307 and New No 165, Megh Towers, Poonamallee High Road,
Maduravoyal, Chennai, Tamil Nadu 600095, India
Email: info@pickmyspeciality.com
Phone: +91 86955 99999